Shipping/Terms & Conditions

Delivery/Shipping

All UK orders will be dispatched within 3 working days mostly second class. No delivery charges will apply to orders over £150.

Please use the correct option for delivery when ordering, failure to do so may result in your order being cancelled with charges.

Please allow 14 working days before getting in touch if you have NOT received your parcel.

EU and Worldwide Shipping

We DO NOT internationally ship the following items:

  • Food items.
  • Candle & Salt lamps
  • Blackseed Oil

Below is a rough guide to our shipping costs (please email sales@lessentielle.co.uk for exact shipping cost)

Postage & Packaging costs to the EU

  • 1-2 Items –  £9.00
  • 3-5 items – £12.00
  • 6-8 items – £15.00
  • £170 & over FREE SHIPPING

Postage & packaging costs to countries outside the EU

  • 1-2 Items -£10.00
  • 3-5 items – £13.00
  • 6-8 items – £20.00
  • £200 & over FREE SHIPPING

All international orders are tracked & signed for and should be received within  10 working days.  Please allow 15 days before getting in touch if you have not received your order.  L’Essentielle Skincare will NOT be held responsible for any lost or damaged parcels in transit and any custom charges.

FREE Local Collection Service

We offer a FREE local collection service so you do not need to pay postage & packaging.  This option is only available once your order has been processed and your payment has been cleared.  L’Essentielle Skincare is based in Birmingham (B11).  If you wish to collect  in person, please email/ contact us to arrange an appointment for collection within 7 days, failure to do so will result in all items being put back WITHOUT a Refund.

 

Cancellation Policy

If you wish to use your right to cancel, you must inform L’Essentielle of this fact within 24 hours.

In the event of a cancellation the delivery cost will be refunded. This however, does not apply to any express delivery cost that you expressly chose. L’Essentielle will refund only the delivery cost up to the amount of the standard delivery costs.

Return Policy Details

We pride ourselves on the High quality of our products and we know that you will love them as much as we do.  In the unlikely event of your order being damaged or you are simply not happy, please contact us for a refund.

Please note all our products are natural, so may vary.

All items must be returned unused and unopened within 7 days of receiving.

Upon receiving and inspecting that all items are unused a full refund will be offered on the order NOT the postage & packaging and paypal charges.

Most purchases are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions .

Privacy Policy

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